NeuroVIZR Frequently Asked Questions

NeuroVIZR is designed with safety in mind, but it is not suitable for individuals diagnosed with epilepsy or those who are highly sensitive to light. These conditions could lead to serious health risks such as seizures. We strongly urge individuals with these conditions to refrain from using the device. For those unsure about their sensitivity, we provide precautionary checks to evaluate their reactions in a
controlled manner.

Yes, NeuroVIZR is designed with safety in mind. It’s non-invasive and uses frequencies that are well-tolerated by most users. If you have a history of seizures or neurological conditions, consult your doctor before use.

Should you experience discomfort such as headaches, dizziness, or
fatigue, immediately adjust the settings to lower intensity, simplify
the session, or stop altogether. Additionally, increasing the ambient
light in your environment can also help mitigate discomfort.

Using neuroVIZR under the influence of alcohol or drugs can
significantly impair your session's safety and effectiveness. We
strongly discourage the use of the device while under the influence, as
it may exacerbate health risks and alter the intended effects of the
session.

NeuroVIZR is designed for adults and teens aged 18+. It’s not recommended for children, pregnant women, or individuals with photosensitive epilepsy without medical advice.

NeuroVIZR is intended for adult use only. Due to the
developing nature of children’s brains and the sensitivity of their
neurological systems, we do not recommend neuroVIZR for individuals
under the age of 18. The device should only be used by adults who can
fully understand and manage their own sessions.

Neurovizr uses 40Hz sound and light stimulation to support brainwave activity, helping users improve mental clarity, reduce stress, and support overall cognitive wellness

Research shows that 40Hz stimulation can encourage healthy brain function, improve focus, and potentially support neural regeneration. This frequency is linked to better brainwave synchronization and relaxation.

Yes! Many users report a noticeable drop in stress levels after just a few sessions. NeuroVIZR is designed to create calming light and sound environments that promote relaxation and emotional balance.

We recommend engaging in neuroVIZR sessions three to five times per
week, one session per Time. This frequency and duration
are optimized to foster beneficial neuroplastic changes without
overwhelming your brain.

Yes, we offer free shipping on all standard orders within the U.S. and select international locations. Delivery times may vary based on your region

You can test NeuroVIZR risk-free with our 14-day money-back guarantee. If you're not satisfied, simply return the device in its original condition for a full refund.

Typically, orders are processed within 1–2 business days and arrive within 1–2 days (domestic). International shipping may take longer.

NeuroVIZR is a cutting-edge neurostimulation headset that uses light and sound at 40Hz to gently guide your brain into healthier states. It's non-invasive, easy to use, and ideal for people seeking improved cognitive performance, focus, and relaxation.

If your NeuroVIZR device does not turn on, try the following:

• Connect the device to a wall power source using a USB-C cable.
• Use a different USB-C cable and wall charger that you know works with another device.
• Press and hold the power button for at least 3 seconds.

When powering on correctly, the outer LEDs briefly light up, followed by the middle LED.

If your NeuroVIZR still does not power on after testing different cables and chargers, please contact customer@neurovizr.com and include:

• Proof of purchase
• Device serial number (located on the bottom of the lightbox or on the packaging; format: THAS + 9 digits)

If your NeuroVIZR device is not charging properly:

• Try a different USB-C cable.
• Try a different wall charger.
• Confirm that the cable works correctly with another device.

To help diagnose the issue, please complete this test:

1. Open the NeuroVIZR app and check the battery level.
2. Charge the device for 2 hours without using it.
3. Check the battery level again in the app.

If the battery percentage does not increase after 2 hours of charging, please contact customer@neurovizr.com and include:

• Proof of purchase
• Device serial number (THAS + 9 digits)

This information helps us assess the issue and, if necessary, initiate warranty support.

If your NeuroVIZR battery drains faster than expected, the issue may be related to app connection or Bluetooth activity.

Please note:

• If the device remains connected to the app after a session ends, battery consumption may continue.
• Leaving the app open or Bluetooth active for extended periods (for example overnight) may increase battery usage.

We recommend the following test:

1. Fully charge the device.
2. Run one session as usual.
3. Close the app or disconnect the device once the session ends.

If the battery continues to drain unusually fast after this test, contact customer@neurovizr.com and include:

• Proof of purchase
• Device serial number (THAS + 9 digits)

If the NeuroVIZR app does not connect:

• Ensure Bluetooth is enabled on your phone or tablet.
• Confirm Bluetooth permissions are enabled for the app in your device settings.
• Make sure no other nearby devices are attempting to connect.
• Close and reopen the app.
• Restart your phone or tablet.
• Confirm you are using the latest version of the NeuroVIZR app.

If the issue continues, check the battery level as follows:

1. Turn on the device
2. When powering on, the LEDs briefly indicate the battery level:

• One horizontal row: low charge (0–33%)
• Two rows: medium charge (34–66%)
• Three rows: high charge (67–100%)

If the battery is low, charge the device for 2 hours and check again.

If, after 2 hours of charging, the device still shows only the low battery indicator (one row blinking), the battery may not be responding to charging. Please contact customer@neurovizr.com and include:

• Proof of purchase
• Device serial number (THAS + 9 digits)

If one or more LEDs do not light up during a session, please contact customer@neurovizr.com and provide:

• A short video showing the device while a session is running (LEDs clearly visible)
• Proof of purchase
• Device serial number (THAS + 9 digits)

Our team will review your case and guide you through the next steps.

If your issue is not listed above or troubleshooting did not resolve it, please email customer@neurovizr.com.

To help us assist you efficiently, include:

• A brief description of the issue
• Proof of purchase
• Device serial number (THAS + 9 digits)
• Photos or videos, if relevant

We reply within 48 business hours (Monday–Friday, Thailand time).

• “After two weeks, I noticed a real improvement in my focus and sleep.”
• “I use Neurovizr to wind down after stressful days, it works better than anything I’ve tried.”
• “Easy to use and surprisingly powerful. I feel more clear-headed after every session"

Yes! With our 14-day trial period, you can test Neurovizr and see how it works for your needs, completely risk-free.