Domande Frequenti su NeuroVIZR

Neurovizr è progettato tenendo presente la sicurezza, ma non è adatto per individui diagnosticati con epilessia o per coloro che sono altamente sensibili alla luce. Queste condizioni potrebbero portare a seri rischi per la salute come crisi. Esortiamo vivamente gli individui con queste condizioni a astenersi dall'utilizzare il dispositivo. Per coloro che non sono sicuri della loro sensibilità, forniamo controlli precauzionali per valutare le loro reazioni in modo
controllato.

Sì, Neurovizr è progettato tenendo presente la sicurezza. È non invasivo e utilizza frequenze che sono ben tollerate dalla maggior parte degli utenti. Se hai una storia di crisi o condizioni neurologiche, consulta il tuo medico prima dell'uso.

Se dovessi avvertire disagio come mal di testa, vertigini o
fatica, regola immediatamente le impostazioni per ridurre l'intensità, semplifica
la sessione o fermati del tutto. Inoltre, aumentare la luce ambientale
nel tuo ambiente può anche aiutare a mitigare il disagio.

Utilizzare neurovizr sotto l'influenza di alcol o droghe può
compromettere significativamente la sicurezza e l'efficacia della tua sessione. Noi
sconsigliamo vivamente l'uso del dispositivo mentre si è sotto l'influenza, poiché
può esacerbare i rischi per la salute e alterare gli effetti previsti della
sessione.

Neurovizr è destinato solo all'uso degli adulti. A causa della
natura in via di sviluppo dei cervelli dei bambini e della sensibilità dei loro
sistemi neurologici, non raccomandiamo neurovizr per individui
di età inferiore ai 18 anni. Il dispositivo dovrebbe essere utilizzato solo da adulti che possono
comprendere e gestire completamente le proprie sessioni.

1. Red light gives us another door into Consciousness. It is coaxes and calms. Some describe it as soft and inviting. It reminds us of the beauty of both sunrise and sunset. Red acts as a welcome messenger in the awakening of the Mind’s Eye.
2. To be clear, the internal colors you see with the NeuroVIZR are generated by the types of flickering frequencies and not the color of the LEDs. The new Red LEDs will also result in the full range of colors (and patterns). So, when you see internal red, that is the result of the frequencies in the flickering and not the red LED light.

Yes. The NeuroVIZR ROUGE device can be used to experience any and all of the NeuroVIZR Collections and sessions. It is a matter of personal choice and preference.

No. The sensory experience does not have any significant increased temperature output. Psychologically, it could be described as “warm” but that is not from any actual heat.

On the contrary, there are numerous peer reviewed studies that indicate the likelihood of attractive benefits.

Scientifically, the “nm” means “nanometer” which is way of measuring the wavelength of the light. Wavelength is related to what we normally call the “color” of the light. 670 nm light is a deep, rich, ruby red color.

The new ROUGE Collection has been composed to explore a luxurious quality of sensuous calm and introspection. It is a journey into a realm of “inner beauty” and embodied feelings.

If your NeuroVIZR device does not turn on, try the following:

• Connect the device to a wall power source using a USB-C cable.
• Use a different USB-C cable and wall charger that you know works with another device.
• Press and hold the power button for at least 3 seconds.

When powering on correctly, the outer LEDs briefly light up, followed by the middle LED.

If your NeuroVIZR still does not power on after testing different cables and chargers, please contact customer@neurovizr.com and include:

• Proof of purchase
• Device serial number (located on the bottom of the lightbox or on the packaging; format: THAS + 9 digits)

If your NeuroVIZR device is not charging properly:

• Try a different USB-C cable.
• Try a different wall charger.
• Confirm that the cable works correctly with another device.

To help diagnose the issue, please complete this test:

1. Open the NeuroVIZR app and check the battery level.
2. Charge the device for 2 hours without using it.
3. Check the battery level again in the app.

If the battery percentage does not increase after 2 hours of charging, please contact customer@neurovizr.com and include:

• Proof of purchase
• Device serial number (THAS + 9 digits)

This information helps us assess the issue and, if necessary, initiate warranty support.

If your NeuroVIZR battery drains faster than expected, the issue may be related to app connection or Bluetooth activity.

Please note:

• If the device remains connected to the app after a session ends, battery consumption may continue.
• Leaving the app open or Bluetooth active for extended periods (for example overnight) may increase battery usage.

We recommend the following test:

1. Fully charge the device.
2. Run one session as usual.
3. Close the app or disconnect the device once the session ends.

If the battery continues to drain unusually fast after this test, contact customer@neurovizr.com and include:

• Proof of purchase
• Device serial number (THAS + 9 digits)

If the NeuroVIZR app does not connect:

• Ensure Bluetooth is enabled on your phone or tablet.
• Confirm Bluetooth permissions are enabled for the app in your device settings.
• Make sure no other nearby devices are attempting to connect.
• Close and reopen the app.
• Restart your phone or tablet.
• Confirm you are using the latest version of the NeuroVIZR app.

If the issue continues, check the battery level as follows:

1. Turn on the device
2. When powering on, the LEDs briefly indicate the battery level:

• One horizontal row: low charge (0–33%)
• Two rows: medium charge (34–66%)
• Three rows: high charge (67–100%)

If the battery is low, charge the device for 2 hours and check again.

If, after 2 hours of charging, the device still shows only the low battery indicator (one row blinking), the battery may not be responding to charging. Please contact customer@neurovizr.com and include:

• Proof of purchase
• Device serial number (THAS + 9 digits)

If one or more LEDs do not light up during a session, please contact customer@neurovizr.com and provide:

• A short video showing the device while a session is running (LEDs clearly visible)
• Proof of purchase
• Device serial number (THAS + 9 digits)

Our team will review your case and guide you through the next steps.

If your issue is not listed above or troubleshooting did not resolve it, please email customer@neurovizr.com.

To help us assist you efficiently, include:

• A brief description of the issue
• Proof of purchase
• Device serial number (THAS + 9 digits)
• Photos or videos, if relevant

We reply within 48 business hours (Monday–Friday, Thailand time).

• “Dopo due settimane, ho notato un reale miglioramento nella mia concentrazione e nel sonno.”
• “Uso Neurovizr per rilassarmi dopo giornate stressanti, funziona meglio di qualsiasi cosa abbia provato.”
• “Facile da usare e sorprendentemente potente. Mi sento più lucido dopo ogni sessione"